1. Payment & Deposit
At the time of booking, customers may choose from the following payment options:
Full Payment
Pay the total order amount upfront at the time of booking.
10% Deposit
Pay 10% of the total order amount to secure your reservation. The remaining balance must be paid in full prior to equipment setup on the day of the event. Setup will not begin until the remaining balance is received.
Pay at Delivery
Pay the full order amount in cash upon delivery. Please note that our delivery crew must receive payment in full before setup begins. Setup will not proceed until payment is collected.
Regardless of the payment option selected, deposits and payments are fully refundable if the booking is cancelled at least 48 hours before the event. Cancellations made less than 48 hours before the event are non-refundable.
2. Cancellation Policy
Cancellations made at least 48 hours before the event are eligible for a full refund. Customers may choose between a full refund or credit toward a future booking.
Cancellations made less than 48 hours before the event are non-refundable. No-shows on the day of the event forfeit all payments made.
3. Weather Policy
For the safety of all guests, bounce houses will not be set up or operated during rain, lightning, or winds exceeding 15 mph.
If a booking is cancelled due to unsafe weather conditions, the customer will receive a full refund or the option to reschedule at no additional charge — the choice is entirely up to the customer.
4. Equipment Use & Damage
Customer is responsible for the equipment from the time of delivery until pickup. The following rules apply:
- No shoes, sharp objects, food, drinks, or silly string inside the bounce house.
- No flips, rough play, or exceeding the maximum weight/capacity limit.
- Adults must supervise children at all times.
- No animals are permitted on or inside the equipment at any time.
- Equipment must be kept in the same condition as delivered.
Customer will be held financially responsible for any damage to equipment caused by misuse, negligence, or failure to follow the rules above. Damage fees will be assessed at repair or replacement cost.
5. Pets & Animals
For the safety of our crew and all guests, all pets and animals must be secured and kept away from the setup area during delivery, setup, and pickup.
No animals are permitted on or inside the equipment at any time. Customer is responsible for ensuring pets are contained before our crew arrives.
6. Setup Requirements
Each product listing includes the exact space dimensions required for setup. Customer is responsible for reviewing these dimensions and ensuring adequate space is available before booking.
The setup area must be flat, clear of rocks, debris, sprinkler heads, overhead obstructions, and animal waste, and must have access to a standard electrical outlet within 100 feet.
If our crew arrives and the setup area is too small or otherwise unusable, the delivery will not proceed and no refund will be issued. If you are unsure whether your space is large enough, please take measurements before booking or contact us — we are happy to send a crew member out to assess the area in advance.
Please be advised that Amir’s Bounce House is not liable for damage to sprinkler lines, irrigation, or utility lines caused by staking. If you are unsure of any underground lines in your setup area, please contact 811 (call811.com) to confirm their location prior to your rental.
7. Pickup & Rental Period
The rental period ends at the pickup time confirmed at the time of booking. Our crew has the right to retrieve the equipment at the scheduled pickup time. Customer must have the equipment accessible and ready for pickup at that time.
If you would like to extend your rental, you must contact us in advance to check availability. Extensions are not guaranteed and are subject to scheduling. Additional charges may apply.
8. Customer Responsibility
Customer agrees to supervise all use of the rented equipment and ensure all participants follow safety guidelines. Customer assumes full responsibility for any injuries or incidents that occur during the rental period.